Digital Transformation in the Banking Industry

The banking industry is undergoing a significant digital transformation, with the integration of technology and data-driven solutions to enhance customer experiences, streamline processes, and improve operational efficiency. Digital banking services, such as mobile banking apps and online transactions, have revolutionized the way customers interact with financial institutions, leading to increased convenience and accessibility. This groundbreaking book covers the digital transformation journey within the banking industry. The book provides a roadmap for banks to navigate the digital era successfully and create customer-centric, technologically advanced financial services.

Print ISBN: 9781682508725 | $ 160 | 2024 | Hardcover

Subject: Management

Editor: Yang Pan

About the Editor:  Yang Pan, PhD, a seasoned professional with 20 years in banking and payments, specializes in implementing cutting-edge technology across various operational areas. Through his research, he presents a comprehensive vision for the future of banking, delving into key industry technologies. Moreover, he illuminates how banks presently leverage technology to enhance their operations and identifies emerging trends that will shape banking's trajectory in the next ten years.