Competitive Quality Strategies

Quality is a holistic part of an organization’s total competitive advantage, and the role of the customer has thus become increasingly central in quality work. Quality is also connected with a company’s business strategy, management and leadership – and is seen as everyone’s responsibility. This book deals with the quality management methods, tools, and practices that help to improve an organization’s performance and achieve sustainable competitive advantages.

Print ISBN: 9781682508046 | $160 | 2023 | Hardcover

Subject: Management

Editor: Jimin Zheng

About the Editor: Jimin Zheng, Ph.D., is an Associate Professor. His research focuses on industrial electronic automation, predictive maintenance, and artificial intelligence methodologies. He is a member of the editorial boards of several international organizations and journals and has authored/co-authored numerous articles in the areas of decision science and business management. He also serves as a consultant for many utility companies and has taught numerous IEEE tutorials in the USA, Europe, and Asia.